General Terms and Conditions of Aristippus Liquors l.l.c. (hereinafter: General Terms)

General Provisions

Aristippus Liquors limited liability company for production, trade and services with headquarters in Zagreb, Markuševečka cesta 199, registration number 081440594, personal identification number (OIB): 35606511713 (hereinafter: Aristippus Liquors l.l.c. or the Seller) offers to interested parties products from its assortment for purchase through web store, which purchases can be realized through the website https://aretepuro.com.

The website includes a web store through which it is possible to conclude the agreement for the purchase and sale of products with the Seller. The mentioned agreement is a one-time agreement on the purchase and sale of products that is consumed when both parties fulfill their obligations – by the delivery of the product from the Seller and the payment of the price made by the Buyer, unless the agreement is previously terminated. These General Terms are an integral part of the agreement between the Seller and the Buyer. By confirming the order, the Customer confirms that he is fully aware and that he agrees with these General Terms, as well as with the prospective terms of purchase of the specific product.

The General Terms and Conditions that apply to a specific agreement concluded between the Seller and the Buyer are the General Business Terms and Conditions that are publicly published on the website at the time the receival of purchase confirmation. Users are instructed to check the applicable General Terms and Conditions before making a purchase through website.

The Seller reserves the right at any time and without prior notice, if deemed necessary, to cancel or amend the provisions of the General Terms, to change the product range (assortment) and prices of the products published on the website or any of the content available on the website.

The right to use the Web store is the user’s personal right and cannot be transferred in any way to other natural or legal persons, nor is any user authorized to register other natural or legal persons through its account or by using his personal information in any way.

The User is obliged to provide accurate, complete and valid personal data when filling out the purchase form. Acting contrary to this authorizes the Seller to deny such User access to all or part of the Product.

All the contents contained on the website are posted to make it easier for the User to make a choice when purchasing. Each Product contains a specification, a unit of measure and a description of the product, which is of an informative nature. The Seller reserves the right to make errors in product descriptions and photos, which are only of an informative nature.

The Seller guarantees that each product purchased through the website is of satisfactory quality. The Seller is not responsible for minor differences in the quality of the product, including taste and packaging, which differences occurred due to changes in production procedures, all in accordance with applicable regulations.

• The definitions of expressions
• Seller – company Aristippus Liquors l.l.c. which through the website provides information society services – internet store services;
• User – any natural or legal person who uses the Seller’s website, regardless of whether he is also a Buyer;
• Website – https://aretepuro.com/hr/
• Web store – online service available on the Website enabling purchase of Products and that can be realized through the Website;
• Buyer – a natural or legal person who makes a purchase of a product via the Website;
• Product – a product (thing) published on the website with the aim of becoming the subject of purchase, and is determined by the specification, unit of measure and description.

Seller info

• Company: Aristippus Liquors d.o.o.
• Headquarters: Zagreb (Grad Zagreb), Markuševečka cesta 199
• Court Registry: Commercial Court in Zagreb, MBS: 081440594
• Share Capital: 25.000,00 kuna / 3.318,07 euro
• Personal identification number (OIB): 35606511713
• E-mail: info@aretepuro.com

Consumer Protection Act applies on these General Terms.

Order and purchase procedure

The purchase process begins with selecting the product in the desired quantity and adding it to the shopping cart. The shopping cart contains an overview of selected products with individual and total prices. Given that purchasing through the website represents the electronic purchase, the purchase form includes information about the Buyer that is necessary for completion of the purchase (name and surname, date of birth, e-mail address, home address).

It is considered that the agreement for the purchase and sale of the Product between the Buyer and the Seller is concluded at the moment of receipt of the product order confirmation by e-mail, which the Seller delivers to the Buyer. The Seller is not obliged to deliver products for which he has not issued an order confirmation to the Buyer.

In the case of the chosen method of payment by transfer order or general payment slip, the Seller will send the ordered Products upon receipt of the payment.

Certain Products may be unavailable or sold out. If the Seller is unable to deliver any of the ordered products or all of the ordered products, he will contact the Buyer and inform him of this matter and offer him a new delivery date or a refund for the product/s that he is unable to deliver. Upon receipt of such notification, the Buyer is obliged to inform the Seller by e-mail whether he accepts the new delivery date for the undelivered product or cancels the purchase n that part.

Condition of majority

The User or the Buyer can only be an adult (18 or older) and a person of legal capacity. In order to fulfill the age requirements, the Seller requests from each Website User, when accessing the page, a confirmation that the page is being accessed by an adult. Also, for the stated reason, the Seller requests information about the date of birth from the Buyer.

In the case of purchasing a Product for the purpose of giving it to other person as a gift, the recipient of the gift must also be of legal age, and the responsibility in case of delivery of the product to a minor is solely on the Buyer. In case of any doubts about the age or legal capacity of the Buyer or the person to whom the Product is intended, the Seller reserves the right of personal identification.

The Seller reserves the right to terminate the Agreement in the event that it becomes known in any way that the Buyer or the person to whom the Product is intended is a minor. The Seller bears no responsibility for the Buyer’s actions contrary to these provisions.

The price

The prices are retail prices, stated in the official currency of the Republic of Croatia and include VAT. Prices, promotions and specifications are subject to change without notice. From 05.09.2022. until 31.12.2023. the dual display of prices in euros and kuna is applied in accordance with the Law On The Introduction of the Euro as the Official Currency in the Republic of Croatia (Narodne Novine no. 19/22), the Consumer Protection Law and the Ordinance on The Method of Displaying the Retail Price and the Price Per Unit Of Measure of Products and Services.

The Product prices displayed next to the Product are valid exclusively for purchases in the Web store, regardless of the possible price in other stores where the Seller’s products are available.

The Seller is authorized to change the prices of the Products published on the Website arbitrarily and without prior notice.

The Seller may, at his discretion, put certain products on special sale. Products on special sale are visibly marked with the word “Sale”, have a clearly marked special price and the lowest price in the last 30 days, as well as the duration of the special sale.

Also, the Seller can occasionally organize other special forms of sales of other names. The conditions of these special forms of sale shall be described in detail.

Payment methods

Payment methods accepted by the Seller:

• Tranfer order and a payment slip
• Cash on delivery
• VISA and Mastercard

If the Buyer has chosen payment by tranfer order or a payment slip, the Seller will deliver to the Buyer a order confirmation, which will also contain payment information. The Seller will send the ordered products to the Buyer after receiving the payment.

If the Customer has chosen cash on delivery, the payment is made through the delivery service. Cash on delivery payment is made exclusively in cash, to the courier at the time of delivery to the specified address. The cash on delivery is charged additionally according to the price list of the chosen delivery/courier service.

Delivery and collection of goods

Delivery is made by the Seller (through its employees) or by hiring a delivery (courier) service.

The ordered Products will be packed in such a way that they cannot be damaged by normal handling during transport. The Buyer is advised to inspect the shipment before taking it over, and immediately report any visible damage and subsequently refuse to receive the damaged shipment.

When taking over the goods, the Buyer is obliged to sign a document in the form of a receipt, and the delivery service takes it as a receipt. By signing the aforementioned document, it is considered that the product has been received without visible external damage. If any other person at the delivery adress given by the Buyer agrees to take over the shipment, it will be considered that the delivery has been properly made.

If the delivered product is different from the one ordered by the Buyer, he has the right to recieve the ordered product, and if this is not possible, the Buyer has the right to a refund in the amount of the price paid for the product, the delivery price and compensation for the cost of returning the product. In such case he is obliged to return wrongly delivered product.

In the event that the Seller is not able to deliver the purchased product within a reasonable time, he will inform the Buyer about this in order to agree on a new delivery date. In this case, the Buyer also has the right to terminate the Agreement.

Complaints, returns and objections

Customers who are dissatisfied with the service or the delivered Product are invited to contact the Seller with confidence so that the complaint will be considered and resolved as soon as possible to the satisfaction of the customer.

The Buyer can submit a written complaint by sending an e-mail to shop@aretepuro.com or by mail to the address Soblinečka ul. 52, Soblinec with the indication WEBSHOP – COMPLAINT.

In order for the complaint to be verified as soon as possible, the is requested to state the order number, basic information of the User/Buyer (name and surname, e-mail address and contact phone number) in the complaint, and also a detailed description of the claim and, if necessary, photos of the claimed product.

The seller will respond to the complaint received no later than 15 days of receipt of the complaint.

Liability for defects

The relevant provisions in relation to liability for defects of the Croatian Civil Obligations Act fully apply, and the Buyer is referred to them.

The Seller is not responsible for defects if they were known to the Buyer at the time of the contract being concluded or could not remain unknown to him.

The Buyer is obliged to inspect the received product in the usual way or to have it inspected by other, as soon as this is possible according to the regular course of things, and to notify the Seller of visible defects within 8 (eight) days, and in the case of a commercial contract without delay.

In the case of consumer contracts, the consumer as a Buyer is not obliged to inspect the item or submit it for inspection, but he is obliged to inform the Seller of the existence of visible defects within 2 (two) months from the day he discovered the defect.

When, after the receipt of the product by the Buyer, it turns out that the product has a defect that could not be detected during a normal inspection when taking over the product, the Buyer is obliged, under threat of loss of rights, to notify the Seller of this defect within 2 (two) months from the day when he discovered the defect, and in the case of a commercial contract – without delay.

The Seller is not responsible for defects that appear after 2 (two) years pass since the product was handed over, and 6 (six) months in the case of a commercial contract.

The right of the Buyer to unilaterally terminate the contract

Pursuant to the provisions of the Consumer Protection Act, any agreement concluded through remote communication (online store) can be unilaterally terminated by the Buyer without any reasons, within 14 days from the date of delivery of the products ordered. The period of 14 days starts from the day when the Buyer, or a third person designated by the Buyer, who is not the carrier/delivery person, received the product that is the subject of the contract. In the event that the Buyer exercises his right to unilaterally terminate the contract, the direct costs of the return are entirely borne by the Buyer.

Within a period of 14 days, the Buyer is obliged to notify the Seller of the unilateral termination of the Agreement:

• by sending a completed form for unilateral termination of the contract by mail to the address Soblinečka ul. 52, Soblinec with the indication ZA WEBSHOP – JEDNOSTRANI RASKID UGOVORA or by electronic mail to shop@aretepuro.com. You can download a copy of the form for unilateral termination of the contract on our website at this link Form for unilateral termination of the contract, fill it out and send it.

In case of unilateral termination of the Agreement, each party is obliged to return to the other what it received on the basis of the Agreement.

Within 14 days from the day when the Seller is informed of the Buyer’s decision to unilaterally terminate the Agreement, the Buyer is obliged to return the goods to the Seller, whereby the Buyer who exercises the right to unilaterally terminate the Agreement bears the direct costs of returning the goods. The goods must be returned to the address Soblinečka ul. 52, Soblinec, with the indication “POVRAT WEBSHOP – JEDNOSTRANI RASKID“. The Seller is not responsible for any problems with the delivery service used by the Buyer during the return, so the Seller advises the Buyer to request a tracking number for the shipment. In this way, the Buyer is sure that the product has been delivered to the Seller. Also, the Seller is not responsible if the Buyer returns the product to the wrong address.

Pursuant to the Consumer Protection Act, the Buyer is responsible for any decrease in the value of the goods/product resulting from the handling of the goods/product, except for that which was necessary to determine the nature, characteristics and functionality of the goods. The Buyer is obliged to return the goods/product in the original and undamaged packaging, with all associated parts and documentation. The Seller will determine the decrease in the value of the purchased goods/product caused by damage/loss of the packaging, i.e. damage to the goods that was not caused by checking the functionality of the goods, for each returned item individually and inform the Buyer about this after receiving the returned product.

The Seller will refund the amount paid only after the product is returned, that is, after the Buyer provides proof that he sent the product back to the Seller if the Seller was informed of this before receiving the goods. After the Seller determines that the returned product meets all the conditions for return, the refund of the paid funds will be made with the same funds used by the Buyer when paying.

The Buyer does not have the right to unilaterally terminate the Agreement in cases prescribed by the Consumer Protection Act (goods that are made according to the customer’s specifications, perishable goods or goods that quickly expire, sealed goods that are not suitable for return due to health or hygiene reasons, if was unsealed after delivery, goods which, due to their nature, are inseparably mixed with other things after delivery, etc.). Complete information related to the Buyer’s right to unilateral termination of the contract can be found in the Consumer Protection Act.

Complaint

In the case of the User’s dissatisfaction with the Seller’s services, a written complaint can be sent by registered mail to the address Soblinečka ul. 52, Soblinec or by e-mail to shop@aretepuro.com.

Privacy and security

Personal data protection

The Seller collects the User’s personal data only with and according to prior consent and to the extent that they are necessary for the fulfillment of his obligations and can use them to inform about new and promotional products and to deliver promotional materials, newsletters, to improve relations with users and to check other data necessary for online shopping.

The Seller undertakes to protect the User’s personal data in accordance with the Croatian Personal Data Protection Act and undertakes not to transfer personal data to third parties in any way without the Buyer’s consent (except for data necessary for business partners to deliver the purchased product). This excludes cases in which the Seller, by a valid order of authorized state bodies, in accordance with the law, is obliged to provide or allow access to the Buyer’s personal data.

The User has the right to request the addition, correction or modification of incorrect personal data.

When registering the User when using the Web store, the Seller collects and processes the User’s data with his consent for the purpose expressly stated in the consent itself, and in accordance with the Personal Data Protection Act. In the event that the User wishes to revoke the issued consent, he can do the same by sending an e-mail to shop@aretepuro.com. Upon receiving a request for revocation of consent, the Seller will permanently destroy all User’s data, except for those that he is obliged to keep in order to fulfill his obligations towards the User or due to obligations prescribed by positive regulations of the Republic of Croatia. If the User does not withdraw the given consent earlier, the Seller stores and processes personal data only as long as it is necessary for the execution of a certain legitimate purpose, unless the valid regulations provide for a longer storage period for a specific purpose.

By making efforts to maintain the website according to the needs of the User with the information that is needed, the Seller uses technology that collects, processes and selects data about how our websites are used by the users. We collect this information using “cookies”.

At any time, the User can revoke the given consent.

Dispute resolution

The Seller and the Buyer will try to resolve any disputes amicably.

A special regulation of the European Union opened the European Platform For Online Dispute Resolution provided by the European Commission in order to provide access to quality dispute resolution and thus ensure safer and fairer shopping on the Internet. With the help of the mentioned platform, it will be possible to resolve disputes in the EU related to online shopping via the ORS platform (eng. ODR), which you can access via the website:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR

The platform can be used by both consumers and traders, and complaints can be submitted in any of the official languages of the EU.

For disputes that cannot be settled peacefully, the Parties agree to set juristdiction under the competent court in Zagreb, Croatia.

Amendments of General Terms

The Seller reserves the right to change the General Terms, as well as to make any changes to the website, its structure, service, or any content without prior notification to the User/Buyer. The amended conditions shall  come into force at the moment of publication on the website.